Cell Phone Routing Issues Resolved

The Salt Lake City Police Department is pleased to announce that 911 calls from AT&T cell phone users in Salt Lake City are now routing properly into dispatch.

It was discovered on Thursday afternoon that calls into 911 from some AT&T cell phone users in Salt Lake City were improperly routed to Seattle Police Department.

AT&T responded to the situation and was able to restore service late Thursday night. Spokeswoman Brooke Burgess said the company continues to work to determine the origination of the problem.

Contact information for spokeswoman Brooke Burgess:(916) 717-3919.

Problem with 911 Calls from AT&T Cell Phones in Salt Lake City

SALT LAKE CITY—Salt Lake City Police Department has learned of a 911 routing error that appears to involve AT&T cell phone service plans in Salt Lake City proper.

911 calls made by some users of AT&T cell phones are being routed to Seattle Police Department. Salt Lake City and Seattle Police Departments have been in contact with AT&T, which is working diligently to correct the problem. The origination and extent of the problem is unknown at this time.

For safety reasons, Salt Lake City Police Department is asking that all AT&T cell phone customers who are within Salt Lake City limits call (801) 799-3000 in the case of an emergency.

Please do not call 911 if you are not experiencing an emergency.

Salt Lake City Police will issue another release when the problem is resolved.

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